Terms of service

Vitalize Sports Recovery Ltd

Last updated: 26 Feb 2026

By accessing this website or purchasing from us, you agree to the following terms.

1. About Us

This website is operated by Vitalize Sports Recovery Ltd (“Vitalize”, “we”, “us”, “our”).

These Terms apply to all purchases made through our website.

2. Products

We sell muscle recovery and topical wellness products.

Our products are intended for general sports recovery and wellness use only.

They are not medical products and are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a medical condition, sensitive skin, are pregnant, or are under medical supervision, consult a healthcare professional before use.

Always follow the directions on the product label.

3. Pricing

  • All prices are in New Zealand Dollars (NZD).

  • Prices include GST unless stated otherwise.

  • We may update pricing at any time.

  • If there is a clear pricing error, we reserve the right to cancel the order and issue a full refund.

4. Orders

All orders are subject to availability.

We reserve the right to:

  • Refuse or cancel an order

  • Limit quantities purchased

  • Cancel orders suspected of fraud

If we cancel your order, we will refund you in full.

5. Payment

Payment must be received in full before your order is shipped.

We use secure third-party payment providers.
We do not store your full credit card details.

6. Shipping

Delivery timeframes are estimates only.

We are not responsible for delays caused by courier services or events outside our control.

Risk in the goods passes to you upon delivery.

7. Returns & Satisfaction Guarantee

We stand behind our products.

If for any reason you’re unhappy with your purchase, we’ll replace it or refund you.

How it works:

  • Contact us within 30 days of receiving your order

  • Tell us what went wrong

  • We’ll arrange a replacement or refund

Refunds apply to the original purchase price.

Proof of purchase is required.

We may request photos or return of the product before processing a refund.

This guarantee applies to products purchased directly from our website.

We reserve the right to decline refunds where:

  • The product has been intentionally damaged

  • There is clear misuse outside normal use

  • The claim is fraudulent

8. Consumer Guarantees Act

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.

If a product fails to meet a consumer guarantee, you are entitled to a remedy under New Zealand law.

9. Product Use & Safety

Our muscle rub products are for external use only.

Avoid contact with eyes and broken skin.

Discontinue use if irritation occurs.

You are responsible for ensuring the product is suitable for your personal circumstances.

10. Limitation of Liability

To the maximum extent permitted by New Zealand law:

  • We are not liable for indirect, incidental, or consequential loss.

  • Our total liability is limited to the amount paid for the product.

Nothing in these Terms limits or excludes liability where it cannot legally be excluded.

11. Intellectual Property

All content on this website — including branding, product names, images, and copy — is owned by Vitalize Sports Recovery Ltd.

You may not reproduce or use our content without written permission.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website.

14. Governing Law

These Terms are governed by the laws of New Zealand.